Delete Your Account

If you'd like to delete your Drivflo account and associated personal data, you can request this at any time.

How to request deletion

Email privacy@drivflo.ca from the email address associated with your account, with the subject line "Account Deletion Request." Include your full name and the email or phone number your account is registered under so we can verify your identity before processing the request.

What gets deleted

Once verified, we will delete or de-identify:

• Your name, contact information, and login credentials
• Profile photos and uploaded documents
• Driver compliance records not subject to legal retention requirements (see below)
• In-app messages and chat history

What we may need to retain

Some information can't be immediately deleted due to legal, tax, safety, or insurance obligations. This includes financial/payment records (retained for at least 6 years under Canadian tax law), and records related to any completed jobs, claims, or safety incidents, which we retain only as long as reasonably necessary. This is explained further in our Privacy Policy.

How long it takes

We aim to complete deletion requests within 30 days of verifying your identity. You'll receive a confirmation email once it's done.

Questions? See our Support page or our full Privacy Policy.